Feedback

Here's where you can tell us how we're doing.

    Bug Report

    If you're experiencing a problem with Desktop Radiance, please fill out the feedback form (category = Bug Report).  But first, please check our list of known problems under the help page.

    Feature Request

    Tell us your ideas for enhancing the Desktop Radiance software, improving our customer service, or anything else that comes to mind with the feedback form (category = Suggestion).  But first, please check our future developments to see if your suggestion has already been included in our development plans.

    Discussion List

    Post or read articles about Desktop Radiance with our Yahoo discussion list.  

Bug Report/Suggestion Form

When you submit your bug report or feature request, it will be entered into our database for tracking purposes and we may post it to the discussion list.  We endeavor to respond to all requests within 48 hours, but this may not always be possible. Periodically we will post notices regarding bugs fixes and patches in the Known Problems or FAQ section of the Help page.  To keep abreast of the latest changes and updates, we advise that you join our discussion list.

Please be as specific as possible when describing the problem.

 

Desktop Radiance Feedback Form

Type of Feedback

Your Name:         

E-mail address:        

What version of the software are you using?

What operating system are you using?

Please enter a brief one-line description of the problem or suggestion:

(example: "Editor doesn't respond to up-arrow under image")

If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps:

(example of steps: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)

If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

Suggestions:

Please provide us with the following information in case we need to contact you.  This information is optional and will not be posted to the discussion list.

Phone: